Our Commitment

At Renlong, we strive to satisfy our customers’ needs as they define them and achieve their expectations while delivering value. This is accomplished by using ISO 9001:2008-registered processes to coordinate activities that direct and control the performance of our organization.

Renlong knowledgeable Quality Assurance team in conjunction with our professional sales staff review every material/customer specification at the quote stage so the material is per specification ready for installation once received by our customer.

A solid Quality Assurance program is essential to the safe operation to the main markets we service, the products that we supply to the power & process industries is critical path to the safe operation of the facility. A Quality Documentation Package accompanies every shipment that leaves Renlong facilities, inclusive of a Manufacturers Certified Material Test Report that is in accordance with EN 10204 3.1. A report that is on mill letterhead that assures our customer of the pedigree of the material that they are in receipt of. There are no shorts cuts when it comes to quality. In compliance the first time, every time!

Our commitment to the highest industry standards in customer satisfaction remains our primary purpose with an emphasis on continual improvement in both production quality and support service. Renlong rises above the competition in delivering to you a quality/fully certified product on schedule.

What does this Quality Assurance Commitment mean to customers?
It means that whether Renlong is providing products or services, our approach is one of continuous process improvement. The ultimate goal is to perform the tasking right the first time—and on-time and within budget.

Renlong recognizes that customer satisfaction directly impacts reputation and is a determining factor of the results and achievement of our Quality Assurance Commitment. Therefore, customers are encouraged, via a Customer Satisfaction Survey, to evaluate our performance and provide feedback on ways to better serve their needs.